What Wall Street Journal users are talking about.

Users consistently report that the WSJ app fails to load or open articles reliably, with common symptoms including infinite redirect loops, freezing, crashing, and articles launching in an external browser that then demands re-login despite an active subscription. These issues are frequently triggered by app updates and persist for weeks or months without resolution. For paid subscribers spending $30–$50/month, the inability to access the content they're paying for is a critical frustration that drives cancellations.

Themes: reliability_crashes, speed_performance, login_account, price_subscription

The app is not great. I am unsure why many articles do not work within the app, and instead open a browser window within the app, which of course does not load the articles because this is a paid news service. You basically have to login wi…
Wall Street Journal · 2★

After a recent update, articles stopped loading. It takes several app relaunches to load an article. If I want to read more than one article, I need to restart the app constantly. Overall, the app got very slow and unbearable to use. If bot…
Wall Street Journal · 1★

Users consistently praise the WSJ for delivering balanced, unbiased, and in-depth reporting that they feel is lacking in other news outlets. Reviews highlight the quality of writing, editorial integrity, and the separation of news from opinion as key differentiators. This matters especially to WSJ subscribers who are seeking trustworthy, fact-based journalism in a polarized media landscape.

Themes: content_quality, content_breadth, price_subscription

Well balanced news and excellent writing in articles and editorials.
Wall Street Journal · 5★

Great, balanced reporting and insightful opinion articles.
Wall Street Journal · 5★

Users in this cluster consistently praise the WSJ for its high-quality, well-researched journalism and perceived editorial balance compared to other news outlets. Reviews frequently highlight the separation of opinion from news reporting as a key differentiator, and the app's clean UI and ease of use are cited as enhancing the overall experience. This matters to WSJ subscribers because they are paying a premium and want reassurance that the content and platform justify the cost.

Themes: content_quality, content_breadth, ui_design, price_subscription

I find the WSJ to be my go to source for what’s happening in the World as well as the US. The articles are interesting, well researched and so topical. On political matters my view is that the commentary is fair and without the slant one se…
Wall Street Journal · 5★

I always look forward to read WSJ. It gives me a complete overview of news from all over the world. It’s reporting is unbiased and focused.
Wall Street Journal · 5★

Users consistently highlight the WSJ app's intuitive layout, clean design, and ease of navigation as standout strengths. Reviews frequently mention readable fonts, smooth performance, and a well-organized structure that makes browsing and reading articles effortless. This cluster reflects strong satisfaction with the app's user experience, which is particularly valued by subscribers who expect a premium product commensurate with the WSJ's high subscription cost.

Themes: ui_design, speed_performance, personalization, content_quality

I really enjoy this app it's easy to navigate. So far it's working great for me.
Wall Street Journal · 5★

Have been enjoying the smooth working of this app. It is excellent.
Wall Street Journal · 5★

This cluster captures users who are broadly satisfied with both the WSJ app's usability and the quality of its journalism. Reviews consistently praise the intuitive navigation, clean layout, and high-caliber reporting as a package. For WSJ subscribers, the combination of premium content and a well-designed app justifies the subscription and sets it apart from other news apps.

Themes: content_quality, ui_design, content_breadth, personalization

Great app that provides the news I want.
Wall Street Journal · 5★

I enjoy reading the news using this app. It has great content and it looks great.
Wall Street Journal · 5★

Users are deeply frustrated by WSJ's practice of making subscriptions easy to start but extremely difficult to cancel, requiring phone calls to overseas or US-only numbers with no online cancellation option. Compounding this, paying subscribers are frequently locked out of content by paywalls, charged unexpected amounts, or unable to authenticate in the app — meaning they pay but cannot access what they paid for. For a premium-priced news product, these deceptive or dysfunctional billing and access practices feel exploitative and damage trust in the WSJ brand.

Themes: price_subscription, login_account, reliability_crashes, ads

This app has horrible customer service and glitches with its subscription process. I’m a paying subscriber and they’ve been blocking me with paywalls while they still charge me. Customer support, when you can reach them, just says it’s my p…
Wall Street Journal · 1★

You can’t unsubscribe online so you are forced to call a overseas number that doesn’t work. Also you received ugly ads in the middle of your articles when you have a paid subscription. The articles and content are great but very disappoin…
Wall Street Journal · 1★

Users report that recent app updates have made the WSJ app severely unstable — crashing on launch, freezing while scrolling, and becoming completely unresponsive for extended periods. The problem is particularly frustrating for paying subscribers who feel they are not getting value from their subscription when the core product is unusable. Many users have resorted to using the website instead, and some have cancelled or threatened to cancel their subscriptions until the issues are resolved.

Themes: reliability_crashes, speed_performance, login_account, price_subscription

It’s recently become impossible to even open the app, as any attempt to do so results in an “EXC_CRASH (SIGABRT)”. The lack of attention to quality with this app is beyond frustrating.
Wall Street Journal · 1★

This app has been crashing every 90 seconds or so for almost a month now. What am I paying for???
Wall Street Journal · 1★

Users across the political spectrum accuse WSJ of abandoning journalistic neutrality, with complaints split between those seeing a leftward drift and those citing right-wing/Murdoch/News Corp influence. This perceived bias undermines the paper's core value proposition as a credible, balanced financial and news source, leading many long-term subscribers to cancel. The concern is especially acute for WSJ because its reputation for objective, fact-based reporting is a primary reason users pay a premium subscription price.

Themes: content_quality, price_subscription, content_breadth, notifications

I feel like the WSJ has been turning into a partisan tabloid. I find myself frequently aggravated by it and its loss of journalistic integrity. I am considering cancelling my digital subscription and relying upon news aggregators such as Gr…
Wall Street Journal · 1★

I've always loved reading WSJ for the news. Unfortunately it has become right-wing propaganda. Therefore I have cancelled my subscription and deleted WSJ app. I may check back in, well into 2025.
Wall Street Journal · 1★