What CNN users are talking about.

Users are overwhelmingly frustrated that CNN shifted from a free, ad-supported model to a subscription paywall, locking most or all articles behind a paid tier. Long-time users feel betrayed, noting they already tolerate heavy ads and pay for CNN through cable providers, making an additional subscription feel unjustifiable. The near-universal response is to uninstall the app and switch to free competitors, making this the dominant driver of 1-star reviews in this cluster.

Themes: price_subscription, ads, content_breadth, notifications

This used to be a good app until they started paywalling all of their stories. I shouldn't need a subscription to read news articles.
CNN · 1★

Gone to a "subscription news" model. Every article behind a paywall. used to love the app. Somewhere, they decided to move from news to selling subscriptions. Wish them well. I have uninstalled the app. Better news apps everywhere.
CNN · 1★

CNN introduced a subscription paywall that limits or blocks access to articles, angering long-time users who previously enjoyed the app for free. Many reviewers feel doubly charged since they already pay for CNN through cable or TV providers, and resent that heavy ad loads continue alongside the new fee. The overwhelming response is to uninstall the app and switch to free alternatives, representing a significant loss of loyal audience.

Themes: price_subscription, ads, content_breadth, login_account

CNN used to be my go to for news. The app worked great but now CNN thinks we have to pay a subscription to open and read just about any news article on their app. Sorry CNN, but I have deleted your app and moved on. 😢
CNN · 1★

I am going to uninstall this app. I read one or two articles and now it says I have to pay for a subscription to read more. it's loaded down with advertising, so it's not like they need my subscription. Goodbye CNN.
CNN · 1★

Users in this cluster overwhelmingly express strong satisfaction with CNN's breadth, accuracy, and reliability as a global news source. Reviews highlight trust in CNN's journalism, appreciation for international and political coverage, and the app's role as a daily go-to for breaking news. This cluster stands out as a positive sentiment group rather than a problem, reflecting loyal, internationally diverse users who value CNN's editorial credibility.

Themes: content_breadth, content_quality, speed_performance, notifications

CNN has been helpful for quick global updates and live coverage. I like how fast it reports major events and the range of topics it covers — reliable and accessible.
CNN · 5★

I like CNN for its robust coverage of events and balanced and reliable analysis of political conjunctures. Continue with your coverage and analysis: it is a important contribution so that the public worldwide can be well informed.
CNN · 5★

This cluster is dominated by highly positive reviews praising CNN's news quality, accuracy, timeliness, and breadth of global coverage. Users frequently highlight the app's reliable, unbiased, and professional journalism as a key reason they trust and rely on it. This reflects a core segment of CNN's user base that values the app primarily as a credible, comprehensive news source.

Themes: content_quality, content_breadth, speed_performance

Quality news updates which is well edited
CNN · 5★

Good content, honest news, reports on many subjects.
CNN · 4★

Users repeatedly accuse CNN of biased, one-sided political coverage — particularly anti-Trump or pro-left slant — arguing the network has abandoned journalistic objectivity in favor of agenda-driven reporting. This frustration drives many reviewers to uninstall the app and seek alternative news sources they consider more balanced. The issue is central to CNN's credibility problem among a significant portion of its user base, spanning both domestic and international audiences.

Themes: content_quality, content_breadth, price_subscription, ads

CNN has turned into a place where news anchors and news stories come to die. Instead of standing up for what’s right, they allow their guests to belittle, make racist remarks, call people names, make false accusations and the list goes on a…
CNN · 1★

CNN = Last Hope for OBJECTIVE NEWS No matter what they say don’t give up CNN!!!! Just the facts! …and good critical analysis…
CNN · 5★

Users overwhelmingly accuse CNN's app of spreading fake news, political bias, and propaganda rather than delivering factual, impartial journalism. Reviews frequently describe content as fabricated, agenda-driven, or serving as a mouthpiece for one political party. This matters specifically to CNN because its brand reputation as a credible news source is the core value proposition, and these reviews reflect a large segment of users who feel that promise is fundamentally broken.

Themes: content_quality, personalization, price_subscription

Downloaded this app in hopes for a credible source of news, however the news is extremely fake and biased. Download elsewhere!
CNN · 1★

Deceptive and manipulative news. Try the Breitbart, Aljazeera or RT apps instead. As fake as CNN
CNN · 1★

Users repeatedly report that scrolling through articles triggers accidental taps on hyperlinks or embedded content, redirecting them away from the story they are reading. A related issue is that tapping a push notification does not open the specific article but instead dumps users on the main feed, forcing them to hunt for the story. These navigation failures make the app feel broken and have driven many long-time users to switch to competing news apps.

Themes: ui_design, reliability_crashes, notifications, speed_performance

This app is by far the worst news app I use. I can’t read the articles because by scrolling through, I open a linked page pretty much every time I touch the screen. This is very annoying.
CNN · 1★

I have used this app for years and love the content from CNN. However, very recently multiple hyperlinks have been added on news articles which take you to other related articles. The problem is you can no longer just read & scroll through …
CNN · 1★

This cluster is dominated by broadly positive reviews praising the CNN app for reliable news coverage, ease of use, fast performance, and comprehensive global content. Users highlight the app's clean interface, timely breaking news, and variety of categories as key strengths. While a few minor complaints about ads, notifications, or stale content appear, the overwhelming sentiment reflects satisfaction with the app as a trusted daily news source.

Themes: content_breadth, ui_design, speed_performance, content_quality

CNN keeps me updated with the latest news. Information is timely, clear, and easy to read. On to of that the app layout is simple and organized. It’s can be said as a reliable source for daily news updates
CNN · 5★

I’ve been using the CNN app to stay updated with global news and I like how quickly breaking news is delivered. Sometimes there are quite a lot of notifications, but overall it’s a reliable app for staying informed.
CNN · 5★

Since recent updates, the CNN app consistently opens to a blank or black screen, freezes on the logo, or crashes immediately on launch, rendering it completely unusable. Users report that workarounds like clearing the cache, force-stopping, or reinstalling only provide temporary relief before the problem returns. This is a critical reliability failure that is driving long-time CNN users to abandon the app for competing news platforms.

Themes: reliability_crashes, speed_performance, login_account, notifications

Opens to a blank screen. If you delete the app and reinstall it it works for half a day then goes back to just opening to a blank screen. Used to work fine until last update.
CNN · 1★

For some reason here recently, the app will not open or will freeze.
CNN · 1★

Users are overwhelmed by the volume, length, and repetitiveness of ads that play before and during video content, making the app nearly unusable for its core purpose of watching news. Many report being forced to watch the same ads repeatedly, with no skip option, and some note the ads consume more time than the actual news content. This is especially frustrating for users who already pay for CNN through cable subscriptions or in-app purchases, making the ad load feel like a double charge.

Themes: ads, price_subscription, reliability_crashes, speed_performance

this app is horrible le. it advertises a TV preview of 10 minutes. more like 7 minutes of commercials. if you want to listen to hours upon hours of Zepbound ads instead of actual news. get the app. This is a scam advertising app for pharmac…
CNN · 1★

App has trouble too often in remembering my cable provider Xfinity for which I pay big bucks to have CNN. When I want live TV 📺 I am disappointed. Snippets with advertisements every 4 or less minutes between them are informative and current…
CNN · 3★

This cluster is dominated by broadly positive reviews praising the CNN app for its wide content coverage, informative news stories, and user-friendly interface. Users highlight the app's value for staying updated on global events, politics, and breaking news, often without citing specific features or complaints. The overwhelmingly high ratings (114 five-star reviews) suggest this cluster captures general satisfaction rather than a specific problem, making it an important baseline for understanding what CNN users value most.

Themes: content_breadth, ui_design, notifications, personalization

The content selection is broad and spans across a variety of topics, that is useful for any broad minded user. The news stories are obviously very well written and are not only interesting and very informative but also thought provoking. Th…
CNN · 5★

A user friendly app. Thoroughly enjoying it.
CNN · 5★

Users consistently report that recent CNN app updates have made the app significantly worse, citing broken navigation (removal of top category menus), repeated cookie/terms-of-use prompts on every launch that ignore saved preferences, and accidental link-opening while scrolling. Many long-time users say the app was previously good but has become frustrating or unusable, leading them to uninstall it. This pattern of update-driven regression is a core driver of the overwhelmingly negative ratings in this cluster.

Themes: ui_design, reliability_crashes, personalization, ads

Hello. I have had this app for years, but about a year or so ago, the app got really choppy and worse since then. Ads are starting to make it even choppier. Unfortunately I’m going to have to delete it. I’ve given a lot of feedback before b…
CNN · 1★

Lousy. Why do I have to accept every time I open it. It’s the only app news or otherwise I have to do this with. Remember the choice in the app and stop making me do this.
CNN · 1★