What every news app's users are talking about.

Across major news publications, users consistently report that recent app updates and redesigns have made navigation significantly harder, replacing efficient headline-scanning layouts with cluttered, ad-heavy, or feed-style interfaces that bury content. The pattern manifests as difficulty moving between articles, loss of customizable sections, excessive scrolling, and a sense that the new UI prioritizes engagement mechanics or monetization over straightforward news access. This frustration is severe enough to drive users away from apps entirely, toward browser alternatives or competing services.

Themes: ui_design, content_breadth, ads, personalization

The news is great but the app is almost unusable at this point. the back button in an article on android takes you to the main feed and not the category you were in. it's a UX mess!
BBC News · 1★

I’d happily pay the small subscription charge for the quality news coverage but the app navigation is just dreadful. It’s impossible to move sequentially through articles. Articles don’t appear chronologically and the next article option ju…
Reuters · 2★

Users across nearly all major news apps express deep frustration that outlets once regarded as neutral or objective have drifted toward ideological slant, predominantly perceived as left-leaning. This loss of trust in editorial neutrality is the dominant driver of uninstalls and subscription cancellations, with reviewers explicitly citing a desire for fact-based reporting free of opinion or agenda. The pattern is consistent across Reuters, AP, BBC, CNN, Bloomberg, NYT, WSJ, and others, indicating an industry-wide credibility crisis rather than a problem isolated to any single publication.

Themes: content_quality, personalization, price_subscription, content_breadth

I am one of those ignored moderates in the middle wishing for political sanity. I started using this app because I am desperate for an unbiased news source. While I don’t believe that exists anywhere, the stories captured in this app were a…
Reuters · 2★

This news outlet is too biased. You can definitely tell they are pushing one party over the other. I want a news outlet that reports the news honestly and neutral.
AP News · 3★

Across virtually every major news app, users report persistent crashes, failed article loads, and broken navigation that render the apps unusable — often triggered by recent updates or redesigns. This pattern is especially damaging because many affected users are paying subscribers who cannot access content they have purchased. The problem manifests consistently across Reuters, NYT, WSJ, Bloomberg, AP, Fox, BBC, CNN, and Guardian, suggesting a category-wide failure to maintain app stability alongside feature development.

Themes: reliability_crashes, speed_performance, login_account, price_subscription

The latest update sucks! The app continually shuts down,it is more difficult to find the articles I am interested in. The headline I click on from my notification menu should open up to the article but now opens to a list of articles.
AP News · 2★

This app is very buggy. About half the time when I open it, whatever page is open is stuck (usually at the top) and I can’t scroll the read the article. Sometimes force quitting and restarting works, sometimes it doesn’t.
New York Times · 3★

Across competing news apps, users consistently cite credibility, impartiality, and factual accuracy as the primary reasons for choosing and praising a publication. This pattern reflects a broader industry-wide demand for trustworthy journalism in an era of perceived media bias, with users explicitly contrasting favored apps against outlets they view as politically slanted or sensationalist. The concern manifests as both high praise for outlets seen as neutral (Reuters, AP, WSJ) and occasional frustration when paywalls or inconsistent access undermine the perceived value of that trusted content.

Themes: content_quality, content_breadth, price_subscription, personalization

A good news source, I'm just tired of clicking on an article and finding out I can't read it due to a subscription policy I don't know about. It even happens if I send it to someone that doesn't use BBC since I know the article would intere…
BBC News · 2★

Good content, honest news, reports on many subjects.
CNN · 4★

Users across major news apps are reacting with intense frustration to the introduction or expansion of subscription paywalls that restrict access to articles they previously read for free. The pattern is especially pronounced at CNN but appears at Reuters and other outlets, with reviewers citing the coexistence of ads and paywalls as a double-monetization that feels exploitative. The dominant response is app deletion and migration to free alternatives, reflecting a broad industry tension between digital subscription revenue models and user expectations of free news access.

Themes: price_subscription, ads, content_quality, notifications

This used to be a good app until they started paywalling all of their stories. I shouldn't need a subscription to read news articles.
CNN · 1★

I am going to uninstall this app. I read one or two articles and now it says I have to pay for a subscription to read more. it's loaded down with advertising, so it's not like they need my subscription. Goodbye CNN.
CNN · 1★

Across all major news app publishers, users consistently report that recent app updates introduce severe instability — crashes on launch, freezing, and failure to load content — rendering the apps effectively unusable. This pattern appears industry-wide, affecting Reuters, NYT, Bloomberg, AP, CNN, Fox, Guardian, BBC, and WSJ alike, suggesting a systemic quality-assurance gap in the news app release pipeline. The frustration is compounded by the fact that standard remedies (reinstalling, updating, rebooting) rarely resolve the issue, and many users threaten or follow through on subscription cancellations as a result.

Themes: reliability_crashes, speed_performance, price_subscription

Recently the app freezes upon opening and I can’t navigate to different sections. It takes quite a lot of opening/closing/waiting to get it working. I always keep my system and app updated but it makes no difference.
New York Times · 2★

The app has begun to freeze. Usually closing the app works to restore functionality but now it just refuses to work. Will have to cancel subscription if this isn’t fixed.
New York Times · 2★

Across competing news apps, users are overwhelmingly frustrated by aggressive, disruptive advertising — including full-screen takeovers, auto-playing video ads with sound, and ads that shift content mid-scroll. This pattern is industry-wide, appearing in free and paid apps alike (Fox, Reuters, Bloomberg, NYT, CNN, BBC, AP), and is directly driving uninstalls and app abandonment. The frustration is compounded by the absence of affordable ad-free subscription tiers, leaving users with no acceptable alternative within the app.

Themes: ads, price_subscription, ui_design, reliability_crashes

I’m about to delete this app from my phone. I am so frustrated with the way that ads are constantly popping up when I am simply trying to scroll through the headlines. It is excessive and hugely distracting.
Fox News · 1★

More ads than ANY OTHER NEWS APP. So intrusive.
Fox News · 1★

Users across major news apps consistently praise both the quality and credibility of journalistic content alongside the usability of the app experience, frequently citing unbiased, factual reporting as a primary driver of satisfaction. This pattern is especially pronounced on Reuters, WSJ, and NYT, where readers explicitly contrast these outlets with perceived sensationalism or bias elsewhere. The cluster reflects a broad user appetite for reliable, professionally reported news delivered through a clean, functional app interface.

Themes: content_quality, ui_design, ads, notifications

Great app that provides the news I want.
Wall Street Journal · 5★

I enjoy reading the news using this app. It has great content and it looks great.
Wall Street Journal · 5★

Across major news apps, paying subscribers are routinely locked out of content they have already purchased — either through persistent login failures, authentication loops, or apps incorrectly displaying paywalls despite active subscriptions. This pattern is compounded by opaque or deliberately obstructive cancellation processes and unresponsive customer support, leaving users feeling deceived and financially trapped. The frustration spans Reuters, WSJ, NYT, Bloomberg, CNN, BBC, and others, driving mass uninstalls and subscription cancellations from otherwise loyal, long-term users.

Themes: price_subscription, login_account, reliability_crashes, ads

This app has horrible customer service and glitches with its subscription process. I’m a paying subscriber and they’ve been blocking me with paywalls while they still charge me. Customer support, when you can reach them, just says it’s my p…
Wall Street Journal · 1★

With the recent update, the app will no longer open properly. If it is all by subscription only, that’s fine I’ll delete your app.
Bloomberg · 2★

Across Bloomberg, Reuters, BBC, CNN, WSJ, and other major news apps, users are expressing intense dissatisfaction following significant UI redesigns or updates that they perceive as clear downgrades from previous versions. Reviews consistently describe the new interfaces as harder to navigate, visually unappealing, and content-poor compared to prior versions, with many users threatening or completing uninstalls. This pattern reflects an industry-wide failure to maintain usability continuity during redesigns, resulting in alienated loyal users who feel their familiar, functional experience has been arbitrarily destroyed.

Themes: ui_design, personalization, content_breadth, reliability_crashes

The new update is messy, hard on the eyes, and unintuitive. Navigation is difficult and the content is not organised in any logical way. I used to use the old version 3-4 times a day and I now use it once a day at most.
Bloomberg · 1★

The old app was easy to use, informative, intuitive and easy to find information. It had good design that was a delight to use. The designers of this new app have ignored all of that and have designed an app that is unpleasant to look at …
Bloomberg · 1★

Across major news app publications, a dominant cluster of users explicitly values and praises high-quality, fact-based, investigative journalism as a differentiator from sensationalist or partisan media. Readers cite depth of reporting, editorial integrity, balanced opinion coverage, and breadth of topics as core reasons for maintaining paid subscriptions. This pattern is especially pronounced at NYT and WSJ, where users frame their subscription as a civic or personal investment in trustworthy news.

Themes: content_quality, content_breadth, price_subscription, audio_podcasts

The NYT continues to provide deep, insightful, reporting and old-fashioned truth. The Times also provides interesting opinion pieces that are labeled clearly as such. I’m grateful that The NYT helps me understand the world in an era such as…
New York Times · 5★

NYT gives out news in detail and in very interesting formats. Even though I don’t live in the US, I still learn a lot after reading NYT. The in depth research and factual reporting is what makes it an interesting read, everyday. Over the ye…
New York Times · 5★

Across major news apps, users consistently report that recent updates and redesigns have worsened usability, introducing poor information density, broken accessibility features like font sizing and dark mode, and disorienting navigation changes. These regressions frustrate loyal users who valued the prior simplicity and functionality, often threatening churn. The pattern manifests as complaints about cluttered layouts, lost widgets, auto-scrolling bugs, and tablet/phone UI parity failures across Reuters, NYT, WSJ, Guardian, BBC, and others.

Themes: ui_design, reliability_crashes, speed_performance, personalization

Excellent news. I’ve been using the app for several years now for this very reason. But the current design of the app is terrible. It’s really hard to figure out where one article starts and another ends. "Where does that big picture belong…
Reuters · 3★

Why did you make everything so big and clunky? Previous version was perfect — compact stories, good font size, no photos until you clicked, easy to scroll and pick articles quickly. New version makes all that used to be quick/easy take m…
Reuters · 2★

Across competing publications, users consistently praise their chosen news app for delivering accurate, fact-checked, and well-written journalism in an era of widespread misinformation and perceived media bias. This appreciation spans outlets from Reuters and BBC to NYT, WSJ, and the Guardian, with users explicitly valuing editorial rigor, breadth of coverage, and perceived impartiality. The pattern reflects a cross-industry demand for credible, substantive reporting, with high satisfaction ratings suggesting that users who find a trusted source become strongly loyal subscribers.

Themes: content_quality, content_breadth, price_subscription, reliability_crashes

I rely on a few sources for reliable journalism; the New York Times has long set a high standard for well written, fact checked, reliable journalism adhering to high professional standards. I really appreciate that in today’s world. It is w…
New York Times · 5★

One thing I learned about the news media is string the facts and truthfulness open and to the point , that I understand and I appreciate this without it being to dramatic , I feel it’s very important in the world we live in today because…
BBC News · 5★

Across major news apps including Reuters, Bloomberg, Fox, BBC, CNN, and others, users consistently report broken or degraded video playback — including freezing, black screens, buffering loops, crashes at ad transitions, and complete failure to load video content. This pattern is especially acute following app updates, suggesting that new releases routinely introduce regressions in media player functionality. The issue drives user abandonment at scale, with many reviewers explicitly stating they have switched or will switch to competing apps or platforms.

Themes: reliability_crashes, speed_performance, ads, audio_podcasts

Thanks for the app & service, but some days, there is no video! It’s just sound! And it’s very common to see during streaming, screen freezes and the news continues with only sound. It’s been long time it’s like that. It’s so annoying
Reuters · 2★

I love the news reporting on this app. It’s unbiased and reports the news as is. But the videos will never load or they freeze. I can very rarely use this app to watch the news. I used to have it on Roku TV but then they pulled the app!!! 😡…
Reuters · 2★

Across major news publications, users consistently praise the combination of intuitive navigation, clean UI design, and high-quality journalism as the hallmarks of a great news app experience. Reviews frequently highlight ease of browsing, readable layouts, and reliable content delivery as mutually reinforcing strengths. This pattern appears across premium subscription apps like WSJ and Bloomberg as well as free services like Reuters and AP, suggesting that usability and editorial quality together define user satisfaction industry-wide.

Themes: ui_design, content_quality, content_breadth, personalization

The content is good and the app is good.
Reuters · 5★

I love the design of the app. The fonts are easy to read and the content flows very nicely. Content is updated automatically which is great.
Wall Street Journal · 5★

International BBC users were compelled to abandon the dedicated BBC Sounds app in favour of the general BBC News app, which they overwhelmingly find inferior for audio, podcast, and radio consumption. The migration stripped away beloved features—catch-up listening, personalised favourites, sleep timers, and broad station access—while limiting overseas users to just World Service and Radio 4. This pattern reflects a broader industry risk when publishers consolidate specialised audio or content apps into general-purpose news platforms without adequately replicating the original experience.

Themes: audio_podcasts, ui_design, content_breadth, price_subscription

This app is terrible. BBC blocked BBC Sounds app outside of UK directing them to use this app. But it only has World Service and Radio 4. Truly terrible user experience
BBC News · 1★

terrible app for listening to radio... you have removed bbc sounds from me, and literally drove away an avid listener. to Global radio and Itunes. I think your decision is suicidal for the BBC
BBC News · 1★

Across news apps, users who were long-term loyal readers report that successive app updates have degraded the experience through worse UI design, new paywalls, increased ads, and broken features — ultimately driving them to delete the app entirely. The pattern is especially acute at Reuters, where a redesign removed beloved features like the wire feed and home-screen widget while introducing subscription requirements and reliability issues. This represents a broader industry tension between monetisation and retention, where product changes alienate the most engaged users.

Themes: ui_design, price_subscription, reliability_crashes, ads

For years, Reuters used to be my go to app for news, but not anymore. The app’s primary purpose *should* be to read news, but that activity is no longer tenable, with ads and auto-play videos every paragraph. Somewhere on this page is the a…
Reuters · 1★

In my opinion, Reuters has had the best, most trustworthy journalism available and it has been my top choice for nearly 20 years. Unfortunately, their app has gone downhill in the past year-ish with an unappealing layout and massive headlin…
Reuters · 2★

Users across financial news apps, overwhelmingly Bloomberg, express intense frustration after a mandatory app update stripped away core features—particularly watchlist and portfolio tracking—that had been free and functional for years. The redesign is widely perceived as a deliberate strategy to degrade the free experience and push users toward expensive premium subscriptions, rather than a genuine product improvement. This manifests as mass one-star reviews, threats to cancel subscriptions, and migration to competitor apps, representing a significant brand-equity crisis driven by a forced, user-hostile transition.

Themes: price_subscription, ui_design, content_breadth, reliability_crashes

Prior app way better, current version is borderline useless. Why Bloomberg replaced it with this terrible app is a mystery unless they are trying to drive users to the $20,000 a year pro subscription which is plainly a ridiculous idea. Try …
Bloomberg · 5★

Bloomberg used to be a respected name. No longer. Seriously the app is that bad. Even when you fork over hundreds of dollars for a subscription, its still unable to pull basic tickers up. Incredibly limited app with a paywall on free inform…
Bloomberg · 1★

Users across multiple news publications report fundamental app failures including crashes, broken navigation, non-functional search, and notifications that fail to deep-link to the correct article. These issues render the apps unreliable as daily news sources, driving users to abandon the app in favour of web versions or competing services. The pattern is especially pronounced in Reuters reviews but surfaces across Bloomberg, NYT, and others, suggesting an industry-wide struggle to maintain stable, well-functioning mobile experiences.

Themes: reliability_crashes, notifications, personalization

Seit einiger Zeit erscheint beim scrollen immer wieder der displayfüllende Hinweis, dass mein Gerät gecheckt würde. So weit so gewöhnlich. Aber bei Reuters hört die Anwendung nicht auf damit, auch wiederholtes Schließen bringt keine Abhilfe…
Reuters · 1★

「ニュース一覧」の閲覧ができなくなってしまった。カテゴリ別の表示しか選択できないのは、明らかにサービスダウンで残念。しかも、頼んでもいないのにトップニュースが各カテゴリの最上部に表示されてしまう。重要なニュースかどうか、自分で判断したい人もいるのですが。。 仕方ないので、アプリは削除しWEB版を利用することにしました。
Reuters · 1★

Across the cluster, users report being persistently unable to post comments on news articles after app updates, with symptoms including a greyed-out or misplaced Post button, repeated sign-in prompts despite being logged in, and complete comment section failures. This is overwhelmingly concentrated in the Fox News app but reflects a broader industry pattern of UI regressions and authentication failures disrupting core social engagement features. The issue matters because commenting is a key retention and engagement driver for news apps, and prolonged unresolved bugs erode user trust and accelerate churn.

Themes: login_account, reliability_crashes, ui_design

used to love the app, but for what ever reason, I cannot post or comment on anything. please fix this issue.
Fox News · 1★

I can no longer post a comment or reply to another comment on a news article. When I try, the "Post" button at the bottom right of the screen is greyed out. At other times, the greyed-out button reads, "Sign Up To Post." I am signed in, and…
Fox News · 1★