What Reuters users are talking about.

Users who previously loved the Reuters app as their go-to news source report that a series of updates dramatically worsened the experience — introducing cluttered, hard-to-navigate UI, removing beloved features like the wire feed and home screen widget, adding excessive ads, introducing paywalls and forced registration, and causing reliability issues like crashes and unavailable news feeds. The frustration is compounded because users trusted Reuters specifically for its neutral, straightforward journalism, making the app's decline feel like a betrayal of that simplicity. Many long-term daily users report deleting the app and switching to competitors as a direct result.

Themes: ui_design, reliability_crashes, price_subscription, personalization

Will need to find a new news source. app was great but new update delivered a seriously inferior experience. It was the very best to use, but now way to inefficient in terms of navigation, need to scroll, excessive ad, and lack of widget. E…
Reuters · 1★

Reuters is my favorite news source and I used to really love the app. I enjoyed that you could go directly to the wire and see all news not just the topics you selected to be interested, in case something else caught your eye or there was s…
Reuters · 2★

Users downloaded Reuters specifically because they believed it was one of the last unbiased, fact-based news sources, but now feel it has drifted toward left-leaning editorial slant, opinion-driven articles, and selective story coverage. Reviews repeatedly describe a sense of betrayal — Reuters was their trusted refuge from partisan media, and losing that neutrality feels like a fundamental breach of the app's core value proposition. This concern is compounded by a paywall that makes users unwilling to pay for content they now perceive as biased propaganda.

Themes: content_quality, price_subscription, ads, personalization

I am one of those ignored moderates in the middle wishing for political sanity. I started using this app because I am desperate for an unbiased news source. While I don’t believe that exists anywhere, the stories captured in this app were a…
Reuters · 2★

I downloaded this app a few months ago b/c i thought they were a neutral media source. But they are totally left liening it's insane. You dont ever get comparative articles for both sides of anything like other unbias media. Uninstalling.
Reuters · 2★

Users in this cluster consistently highlight Reuters as a trustworthy, neutral, and fact-based news source in contrast to other apps they perceive as biased or sensationalized. Reviews frequently commend the clean interface, fast performance, and minimal intrusive ads alongside the editorial quality. This cluster reflects strong user satisfaction driven primarily by Reuters' reputation for impartial journalism.

Themes: content_quality, ui_design, ads, personalization

Excellent news app in both content and delivery. Much thanks!
Reuters · 5★

My favourite news app for what's happening world-wide. Articles and pictures load quckly. Articles themselves are well written and displayed. Ads are not too invasive nor animated and distracting. Well done!
Reuters · 5★

Users consistently report that the Reuters app crashes instantly upon launch following recent updates, rendering it completely unusable. The problem persists even after reinstalling or applying subsequent updates, and has in some cases lasted for months without a fix. This is especially frustrating for loyal users who previously rated the app highly and relied on it as a primary news source.

Themes: reliability_crashes, speed_performance, notifications

Not working. Crashes when opening the app. Please fix that.
Reuters · 1★

After the last update (5/31ish/2018), the app crashes immediately upon launch. 😕
Reuters · 1★

Users consistently praise Reuters as one of the few remaining unbiased, fact-based news sources in a media landscape they perceive as politically slanted or sensationalized. This sentiment dominates the cluster, with reviewers explicitly contrasting Reuters favorably against other outlets for avoiding spin, opinion, and agenda-driven reporting. While mostly positive, some users note that intrusive ads or minor UI issues prevent a perfect score, suggesting the trust in content quality is the primary driver of engagement.

Themes: content_quality, content_breadth, ads, ui_design

Reliable and Trustworthy source of news.
Reuters · 5★

One of the best source for unbiased news.
Reuters · 5★

A major update began requiring users to create an account and submit personal data (name, email, job details, country) just to access news content, which long-time users overwhelmingly reject as a privacy intrusion and unnecessary barrier. Many reviewers explicitly state they deleted the app after years of use solely because of this mandatory sign-up requirement, viewing it as Reuters harvesting personal data in exchange for content they previously accessed freely. The frustration is compounded by repeated sign-outs, a cumbersome registration form, and the perception that the app has degraded in other ways simultaneously.

Themes: login_account, price_subscription, ads, ui_design

I used to love this app, but now I have to create an account which is pointless and yet another login that I have to track remember and hope doesn’t get compromised. So unfortunately I’ve deleted the app and won’t use it again, unless you d…
Reuters · 1★

The app and the content on the app are wonderful. However, this new thing of constantly demanding I sign in is too much. Not sure what data your collecting but clearly your now you are demanding my data in exchange for your content. No than…
Reuters · 2★

A major app redesign introduced oversized images, large fonts, poor information density, and removed key features like widgets and font-size controls, making it harder to quickly scan headlines. Long-time users report the new layout requires excessive scrolling to see the same content that was previously visible at a glance, fundamentally breaking their news-browsing workflow. The backlash is especially strong among Reuters' core audience of news-focused readers who valued the app's previously compact, efficient interface.

Themes: ui_design, reliability_crashes, personalization, speed_performance

Why did you make everything so big and clunky? Previous version was perfect — compact stories, good font size, no photos until you clicked, easy to scroll and pick articles quickly. New version makes all that used to be quick/easy take m…
Reuters · 2★

The new updated version is so bad, don’t know where to start. It was my daily go to news app for years but this latest update is so bad that I am going to delete it. And you have taken away the most basic setting for font size. Seriously?…
Reuters · 1★

Users are overwhelmed by excessive, aggressive advertisements — including auto-playing video ads with sound, flashing animated banners, and ads inserted every few paragraphs — that make reading articles nearly impossible. Many users explicitly request a paid ad-free option that doesn't exist, and the problem is compounded by ads that ignore dark mode, bypass autoplay settings, and sometimes masquerade as news content. This is particularly damaging for Reuters because its brand is built on trust and journalistic credibility, which users feel is undermined by low-quality, intrusive advertising.

Themes: ads, price_subscription, ui_design, content_quality

I used to be able to ignore the ads in this app because I believed in the quality and neutrality of the journalism. However, full screen video ads that blare out sound when I'm reading an article is enough for me to stop using it. I'd gladl…
Reuters · 1★

Far too many ads that are far too big and flashing and blinking and playing. Reading an article requires looking at one of these ads on half the screen while there is only a paragraph to see above it or below it every single screen of readi…
Reuters · 1★

A large portion of German-speaking users express frustration that the Reuters app is only available in English, making it inaccessible to many. While some users praise the app's content quality, the lack of a German-language option is consistently cited as a reason for lower ratings or abandonment. This is particularly notable given that the entire cluster comes from the German-language store audience, where localization is a baseline expectation.

Themes: personalization, ui_design, reliability_crashes, notifications

Ja, ist in Englisch, aber dafür ist die App schlicht, schnell, aktuell, stabil, übersichtlich und sehr einfach zu bedienen. Eine echte Wohltat im Vergleich zu Tagesschau und Co. Sehr viel mehr kann man nicht verlangen von einer App: bravo!
Reuters · 5★

Runtergeladen und ausprobiert, da ich mit den heimischen Medien nicht immer konform gehe, zumal diese gerne tendenziell berichten. Ich sehe sehr gut bis anständig recherchierte Beiträge unter Nennung der rechercheure, das Englisch ist gut, …
Reuters · 5★

Users in this cluster consistently highlight the Reuters app's clean, well-structured design, fast load times, and ease of navigation as standout qualities. Many compare it favorably to competitors like Bloomberg, appreciating that it delivers high-quality news without aggressive paywalls or intrusive ads. This cluster reflects strong satisfaction with the overall app experience, particularly following UI improvements.

Themes: ui_design, content_quality, ads, price_subscription

The content is good and the app is good.
Reuters · 5★

up-to-date. has a very clean layout and loads faster too. Congrats to all behind this app.
Reuters · 5★

Users consistently report that video content in the Reuters app fails to load, freezes mid-stream, or plays only audio with a black or static screen. Many long-time users also complain that a beloved feature — a continuous, auto-playing ~60-minute video news briefing — was removed in a recent update, forcing them to manually select each clip. These issues have driven away loyal daily viewers who relied on Reuters specifically for its video news format.

Themes: reliability_crashes, speed_performance, ui_design, ads

Thanks for the app & service, but some days, there is no video! It’s just sound! And it’s very common to see during streaming, screen freezes and the news continues with only sound. It’s been long time it’s like that. It’s so annoying
Reuters · 2★

The "Video" feature is broken. It no longer plays the videos, it just hangs for an indefinite time. If it does start playing, it will move to the next video and again hang indefinitely.
Reuters · 2★

Japanese-language Reuters app users repeatedly report technical problems such as app crashes, news feed failures, notifications linking to the homepage instead of the specific article, and the app switching to English unexpectedly. Users also flag missing features like real-time watchlist updates, clipboard copy support, and PC access for watchlists. These issues are particularly frustrating for Japanese business and finance users who rely on the app for timely, accurate market and world news.

Themes:

「ニュース一覧」の閲覧ができなくなってしまった。カテゴリ別の表示しか選択できないのは、明らかにサービスダウンで残念。しかも、頼んでもいないのにトップニュースが各カテゴリの最上部に表示されてしまう。重要なニュースかどうか、自分で判断したい人もいるのですが。。 仕方ないので、アプリは削除しWEB版を利用することにしました。
Reuters · 1★

フォロー銘柄のチャートが動いていた方が良かった。 それと、ウォッチリストの順番変更が、3倍以上のスピードに・・・早い！ ウォッチリストを PC でも見れるように成れば良いと思います。 ウォッチリストのニュースがリアルタイムにしてほしい。 後、配当落ち日、決算発表日がわかれば便利だと思います。
Reuters · 3★

Users repeatedly highlight Reuters as a rare, trustworthy source of neutral, fact-based journalism in an era of perceived media bias. Reviews consistently praise the absence of political spin or editorial agenda, making unbiased reporting the defining reason users choose and recommend the app. This matters specifically to Reuters users because trust in the news source is the core value proposition they are endorsing.

Themes: content_quality, personalization, content_breadth, ui_design

Great journalism. The Reuters news app unceasingly provides politically neutral and fact filled reporting. I rely on this app for most all my news. The format allows quick title scanning, and viewing of the first article lines. It’s easy to…
Reuters · 5★

Reuters has always been one of my favorite media corporations. Their dignity and integrity is inspired. Their app is also one of the best news apps I have ever seen. I recommend using this application to everyone.
Reuters · 5★

Users repeatedly request support for additional languages (Arabic, German, Russian, French, etc.) and localized regional editions within the app, which the Reuters website already offers but the app does not. Many users report the app defaulting to an unreadable language (e.g., Chinese or Japanese) with no way to change it, leading to immediate uninstalls. This is a significant friction point for Reuters' global audience, who expect a world-class news source to serve non-English speakers.

Themes: content_breadth, personalization, ui_design

Peace be upon you .. I wish you as a developer of the program to add Arabic language like other languages of the world official .. Thank you for more brilliance. السلام عليكم .. اتمنى منك كمطور للبرنامج أن تضيف اللغه العربيه كباقي لغات العا…
Reuters · 1★

Peace be upon you .. I wish you as a developer of the program to add Arabic language like other languages of the world official .. Thank you for more brilliance. السلام عليكم .. اتمنى منك كمطور للبرنامج أن تضيف اللغه العربيه كباقي لغات العا…
Reuters · 1★

A major app update removed the home screen widget, which was the primary way many users accessed Reuters news at a glance. Users express strong frustration and disappointment, with many stating the widget was the sole reason they used the app and that its absence makes the app useless to them. The prolonged delay in restoring the widget — spanning months according to some reviews — compounds the dissatisfaction and drives users to seek alternatives.

Themes: reliability_crashes, ui_design, personalization

Widget is gone with latest update, and that was my primary method of using this app. Remainder of the update seems solid, so it's a shame. If the widget comes back, I'll switch back to this app.
Reuters · 3★

New app is fine. But then the widget is gone! I use that the most. What a shame.
Reuters · 3★