What Reuters users are talking about.

Users repeatedly report that successive app updates have made the Reuters app significantly worse — introducing a cluttered, hard-to-navigate UI with oversized headlines, tiny unresizable fonts, removed features like widgets and personalized feeds, and persistent bugs such as crashes, wrong articles loading, and broken notifications. Many long-term users express that each update strips away functionality they valued, making the app harder to use rather than better. This is especially frustrating for Reuters loyalists who trust the journalism but find the deteriorating app experience is driving them to competitors or the paywall-free browser.

Themes: ui_design, reliability_crashes, personalization, speed_performance

I find this new app , quite bluntly sucks. Many of the news articles that are listed in the notifications don't show up and if I'm lucky, will be in a list of current news stories and not directly load. Most of the time it's not even there.…
Reuters · 1★

This used to be a great app, but I used it for the latest up-to-the-minute news, and it no longer offers this. On topics I follow I now regularly find the “latest” story is say, “3 weeks ago”, “1 month ago” or even longer. Only the top ne…
Reuters · 1★

Reuters introduced a paid subscription model that locks most or all articles behind a paywall, angering long-time users who previously enjoyed free access. Many reviewers note the inconsistency that articles remain free on the web browser while the app requires payment, and several object to paying a subscription fee while still being shown ads. This change has prompted mass uninstalls among users who valued Reuters specifically for its unbiased, freely accessible journalism.

Themes: price_subscription, ads, login_account, content_quality

Used to be able to view articles, now everything is locked behind a paywall. I understand journalists need to be paid, but if I can't afford to subscribe, I shouldn't be forced to. Uninstalled.
Reuters · 1★

App now requires a paid subscription to read articles. I would consider to pay, but it doesn’t even remove ads. So what’s the point? You can get unbiased news elsewhere for free.
Reuters · 1★

Following recent app updates, users report the Reuters app crashes immediately on launch or fails to load content, rendering it completely unusable. This is a recurring pattern where updates intended to fix bugs instead introduce critical stability regressions. Users express frustration that the issue persists for days or weeks without a fix, forcing many to abandon what was previously their preferred news app.

Themes: reliability_crashes, speed_performance

What a shame. I enjoyed the app before, but despite 2 recent updates, crashes and doesn't open.
Reuters · 1★

Originally good app, now fails to load and crashes fkd it right up
Reuters · 1★

This cluster is dominated by highly positive reviews praising the Reuters app for its clean UI, fast performance, unbiased reporting, and well-organized content sections. Users frequently highlight the app's ease of navigation, minimal ads, and quality journalism as reasons it stands out among news apps. While largely positive, minor issues like limited regional coverage, occasional bugs, and small UI requests surface, suggesting areas for incremental improvement.

Themes: ui_design, content_quality, content_breadth, personalization

Good all-round news updates. The app is very user friendly and their reporters are highly professional and maintain biases through a neutral tone. I love it!
Reuters · 5★

The app is pretty great. It has different sections for different types of news from around the world and business related. There are a few ads in between, but app works like a charm and gives push notifications for breaking news and importa…
Reuters · 5★

Users are overwhelmingly frustrated by Reuters requiring account registration and/or a paid subscription to access content that was previously free and open. Many long-term users report immediately uninstalling the app upon hitting the registration wall or article limit, citing privacy concerns about data collection alongside the unwanted friction. This shift in access model is the single biggest driver of 1-star reviews and app abandonment in this cluster.

Themes: login_account, price_subscription, ads, ui_design

I used to love this app, but now I have to create an account which is pointless and yet another login that I have to track remember and hope doesn’t get compromised. So unfortunately I’ve deleted the app and won’t use it again, unless you d…
Reuters · 1★

The app and the content on the app are wonderful. However, this new thing of constantly demanding I sign in is too much. Not sure what data your collecting but clearly your now you are demanding my data in exchange for your content. No than…
Reuters · 2★

Users who chose Reuters specifically for its reputation as an unbiased, factual news source now feel the outlet has abandoned that standard, describing coverage as politically slanted, opinion-driven, or agenda-pushing. This betrayal of Reuters' core brand promise is the dominant complaint, with many reviewers explicitly citing it as the reason they uninstalled the app. The issue is compounded by a subscription paywall, which users feel is unjustified given the perceived decline in journalistic quality.

Themes: content_quality, price_subscription, content_breadth, personalization

Until somewhat recently this was a go-to news app. They claim right up front to have “unbiased” coverage. This is a laughable claim. While they do report facts they wrap them with all sorts of slants conveying that bias. The only el…
Reuters · 1★

I was happy to find an unbiased news source which is so hard to find. Unfortunately lately special report this special report that is all soo and too biased and goes against the very Reuters principles they boast about. You even click on th…
Reuters · 1★

Users consistently highlight Reuters as a rare, reliable source of factual, unbiased news in a media landscape they perceive as politically driven or opinion-heavy. Reviews repeatedly contrast Reuters favorably against other outlets, emphasizing its straight-fact journalistic style and lack of political agenda. This cluster reflects strong user loyalty rooted in trust and content quality, making editorial integrity Reuters' primary value proposition for this audience.

Themes: content_quality, content_breadth, ui_design

Excellent access to breaking news without a political agenda
Reuters · 5★

Excellent source of news, no apparent political bias
Reuters · 5★

The dominant theme in this cluster is users explicitly valuing Reuters for its unbiased, fact-based journalism in contrast to perceived bias elsewhere in the media landscape. Reviews repeatedly highlight trust, neutrality, and accuracy as the core reasons for using the app. A minority of negative reviews express concern that Reuters is drifting from these values or restricting access behind a paywall, which matters because the app's entire value proposition rests on its reputation for impartiality.

Themes: content_quality, content_breadth, price_subscription, ads

I enjoy reading Reuters. It’s a dependable, well researched and written news source. I can follow important news all over the world. My only complaint is that when I finish a story and return to the main page, I’m taken to the top of the pa…
Reuters · 4★

I use various news outlets to get my news. Reuters has always been a trusted source of objective and fact-based journalism. I’m not on social media, and I’m self-aware enough to know and challenge my own biases. Stepping out of one’s echo c…
Reuters · 5★

Users are deeply frustrated that the continuous, auto-playing video news feed — a defining feature of the Reuters app — was removed or broken in a recent update, forcing manual clicks between each clip. Compounding this, many users report videos failing to load, playing only audio with a black screen, or freezing mid-stream. This is especially damaging for Reuters because the video news stream was the primary reason many loyal users chose the app over competitors.

Themes: reliability_crashes, ads, audio_podcasts, ui_design

The "Video" feature is broken. It no longer plays the videos, it just hangs for an indefinite time. If it does start playing, it will move to the next video and again hang indefinitely.
Reuters · 2★

I love this app but the latest update removed the news stream of 1:00 videos I used to watch every morning! Where has it gone? :-( Expanding the video.to full screen also doesn't work, it returns immediately to the smaller tile. The new upd…
Reuters · 3★

Users are overwhelmed by the volume and intrusiveness of ads in the Reuters app — including full-screen video ads with auto-playing sound, animated ads that disrupt scrolling, and ads inserted between nearly every paragraph. The frustration is compounded by the fact that even paying subscribers report still seeing ads, making the subscription feel worthless. This drives users to uninstall the app and switch to competitors like BBC or The Guardian.

Themes: ads, price_subscription, ui_design, content_quality

I used to be able to ignore the ads in this app because I believed in the quality and neutrality of the journalism. However, full screen video ads that blare out sound when I'm reading an article is enough for me to stop using it. I'd glad…
Reuters · 1★

Far too many ads. They clutter the app, detracting from getting to actual news stories. Pathetic.
Reuters · 3★