What The Guardian users are talking about.

The dominant theme in this cluster is users expressing strong appreciation for The Guardian's journalistic quality, reliability, and perceived lack of bias compared to other news sources. Reviews consistently praise the depth, accuracy, and breadth of reporting, often contrasting it favourably against Murdoch-owned outlets or partisan US media. This matters because it reflects why users subscribe or donate, and occasional dissenting reviews about perceived left-wing bias or content quality show the tension around maintaining that trusted reputation.

Themes: content_quality, content_breadth, price_subscription, personalization

The Guardian is my ‘go to’ reliable trusted daily news service. It’s stories are unbiased, comprehensive and knowledgeable. Thanks to the professional efforts of the journalists and editors that make it happen!
The Guardian · 5★

The Guardian is an extremely well written, thought provoking source for news. It’s of a more liberal perspective and I do not always agree with every editorial position, but it’s a go to in this world of the endless news cycle.
The Guardian · 5★

Users overwhelmingly praise The Guardian for its high-quality, unbiased, and trustworthy journalism, frequently contrasting it with sensationalist or corporate-owned media. Reviews highlight the depth, accuracy, and breadth of coverage across local and international news as key reasons for subscribing or donating. This cluster reflects strong user loyalty and satisfaction with the editorial standards that differentiate The Guardian from other news sources.

Themes: content_quality, content_breadth, price_subscription, ui_design

Excellent coverage and a reliable news source.
The Guardian · 5★

Excellent news service and opinion pieces.
The Guardian · 5★

Users report that recent app updates have significantly degraded the experience, particularly by removing the ability to customise the homepage — a feature many considered the app's best. Hidden sections leave blank spaces, personalisation options are gone or buried in a separate tab, and scrolling has become jerky and unreliable. Many long-term paying subscribers say the deteriorating app is pushing them to cancel their subscriptions, despite continued appreciation for The Guardian's journalism.

Themes: ui_design, personalization, reliability_crashes, price_subscription

Recent app udates have made it worse unfortunately. Notifications often don't open the article. And these topics/authors don't seem to appear anywhere in the app. Also the premium tier has now almost tripled in price!!
The Guardian · 2★

Other reviews have mentioned a lot of problems with recent updates, and they're true, but for me the worst thing is that it's really janky to scroll. Unfortunate because it makes me irritable before I've even read any news, and that's not g…
The Guardian · 2★

This cluster is dominated by highly positive reviews praising The Guardian app for its clean UI, ease of navigation, and the quality and breadth of its journalism. Users consistently highlight the app as a top-tier news source, frequently comparing it favourably to competitors like the NYT and Washington Post. The reviews reflect strong loyalty and appreciation for the combination of reliable content and a well-designed, ad-light reading experience.

Themes: ui_design, content_quality, content_breadth, personalization

This app is great for staying up to date with news both globally and at home. I’ve been a frequent user for several years and the quality of journalism displayed is top-notch. The articles are sufficiently developed and concise and reliable…
The Guardian · 5★

The revamped Guardian app is among the best I've used. The look is clean and chic, the quality of articles never fails to impress, and the sheer coverage of news stories sets an example to many. Highly recommended!
The Guardian · 5★

Users are frustrated by the Guardian app's shift to requiring account registration and imposing monthly article limits (typically 20–35 articles) before hitting a paywall, while the same content remains freely accessible via the website. Many long-time users and even paying subscribers feel the subscription pricing is too high or poorly communicated, leading them to uninstall the app in favour of the browser. This is particularly damaging given the Guardian's reputation for open, independent journalism accessible to all.

Themes: price_subscription, login_account, ads, content_quality

I paid £75 for a years subscription since I do enjoy reading the guardian. But I am a little fed up with the app and the website telling me that my subscription doesn’t include this or that article and that I’m not allowed to read things un…
The Guardian · 3★

Admittedly I rarely use the app now because of the ridiculous limitations on how many articles you can read over a period of time. So much for access to independent journalism - anyway, I digress. The latest update is just another iteration…
The Guardian · 1★

Long-term paying subscribers report that the app has become increasingly unreliable and restrictive, with issues including constant logouts, crashes, article limits, mandatory sign-in requirements, and removal of personalisation features. Users feel they are not getting value for their subscription when the app actively degrades their experience compared to the free browser version. This is particularly damaging for The Guardian, whose subscriber-supported model depends on goodwill and perceived value from its paying audience.

Themes: price_subscription, login_account, reliability_crashes, personalization

After years of subscription to the Guardian app, it became unstable, constantly logging me out, losing my preferences and basically was a very poor user experience. It became so difficult to use as a subscriber I decided to end my subscript…
The Guardian · 2★

I love the Guardian and pay my subscription, but the iOS app is basically unusable and slows my phone down massively. Every update seems to make thing slower and buggier. Crashes regularly, the ability to customise the home page has been gr…
The Guardian · 1★

Users repeatedly report that app updates introduce or fail to fix critical bugs, causing the app to crash on launch, display blank screens, or make crossword/puzzle features completely unusable. The standard workaround of reinstalling the app is burdensome, often temporary, and loses user data such as completed puzzle history. Paying subscribers are particularly frustrated, as recurring unresolved bugs undermine the value of their subscription and erode trust in the Guardian's technical reliability.

Themes: reliability_crashes, price_subscription, speed_performance, login_account

They’re clearly trying to bring the app up to date but as a result they’re moving things around and the reliability is suffering. Since the last update it takes several attempts to open the app without it crashing. The crosswords tab doesn’…
The Guardian · 3★

I got the app working by in-installing & re-installing; the response to my review was that the best way to report problems with the app is through the app: not very helpful when the problem is it won’t open! My original review: Since the …
The Guardian · 5★

A recent change requiring users to create and maintain an account to access the app has triggered widespread anger and mass uninstalls. Users — including paying subscribers — resent being forced to register, citing privacy concerns, the irony that the website remains free without login, and a broken sign-in process that repeatedly logs them out or fails entirely. This is particularly damaging for The Guardian because its brand is built on open, accessible journalism and voluntary reader support.

Themes: login_account, price_subscription, personalization, reliability_crashes

used the app for a long time, but now out of nowhere I must sign up for a pointless account so I can read articles and more so be spammed with guardian emails, there is no need to introduce this! uninstalled, just look at the recent reviews…
The Guardian · 1★

Uninstalled due to now needing an account to use it. Absolutely no decent reason for this.
The Guardian · 1★

Users across the political spectrum — from self-described leftists to centrists — complain that The Guardian's journalism has shifted from objective reporting to opinion-laden, politically skewed content. Reviews repeatedly cite a loss of editorial balance, with articles framed as news but carrying strong ideological slant, and a broader decline from rigorous investigative journalism toward tabloid-style or identity-politics-driven pieces. This is particularly damaging for The Guardian because its brand promise is independent, progressive-but-fair journalism, and long-time subscribers are cancelling over the perceived betrayal of that identity.

Themes: content_quality, content_breadth, price_subscription, personalization

I have been enjoying the free version of the Guardian for several years now, and i am very appreciative of it. In general, i find Guardian’s journalism solid and well-researched, documented and reported. Once again, for a free newspaper, i…
The Guardian · 4★

This news app is far too leftist for my tastes. I'm no right-winger myself but nearly every article treats the right as devils and the left as gospel. Give me TRUE unbiased reporting any day. Goodbye.
The Guardian · 2★