What New York Times users are talking about.

Users consistently report that the NYT app is plagued by crashes, freezing, unresponsive scrolling, and unwanted page reloads that interrupt reading mid-article. Common complaints include the app jumping back to the top of the feed after reading a story, slow load times of 30+ seconds, and needing to force-quit and restart the app multiple times per session. This is especially frustrating for paying subscribers who feel they are not getting reliable access to the content they are paying for.

Themes: reliability_crashes, speed_performance, ui_design, login_account

Love the NYT but the app has recently become very glitchy on an up to date late model iPhone. Regularly when I open the app it will open to “Today” but be totally unresponsive. Won’t scroll, open articles, etc. The only solution is to close…
New York Times · 1★

I love the NYT, but the app is terrible. I'm using a Google pixel 10 pro, and yet the app gets slower and jerkier the more articles I read. Scrolling ceases to be smooth (a major problem for reading) and everything loads more slowly. After …
New York Times · 2★

Users overwhelmingly praise the NYT for its factual, well-researched, and trustworthy journalism, especially in contrast to misinformation and partisan media elsewhere. Reviews frequently cite the depth of investigative reporting, editorial integrity, and breadth of coverage across news, culture, and opinion as reasons to subscribe. This cluster reflects a strong positive sentiment tied to the NYT's perceived role as a reliable journalistic institution in a polarized media landscape.

Themes: content_quality, content_breadth, price_subscription, personalization

NYT gives out news in detail and in very interesting formats. Even though I don’t live in the US, I still learn a lot after reading NYT. The in depth research and factual reporting is what makes it an interesting read, everyday. Over the ye…
New York Times · 5★

I rely on a few sources for reliable journalism; the New York Times has long set a high standard for well written, fact checked, reliable journalism adhering to high professional standards. I really appreciate that in today’s world. It is w…
New York Times · 5★

Users in this cluster overwhelmingly praise the NYT app for its reliable, accurate, and well-written journalism, frequently citing it as their primary or most trusted news source. Reviews highlight the breadth of coverage, balanced reporting, and depth of analysis as key reasons for subscribing and returning daily. This cluster represents strong brand loyalty and satisfaction with editorial content rather than a problem, making it a valuable signal of what NYT users value most.

Themes: content_quality, content_breadth, ui_design, price_subscription

Quality news in a very functional format.
New York Times · 5★

A great source of reliable news and commentary and it holds itself accountable
New York Times · 5★

This cluster is dominated by highly positive reviews praising the NYT app's clean design, ease of navigation, and high-quality journalism. Users frequently highlight the app's well-organized interface, fast loading, unobtrusive ads, and reliable performance as standout features. Rather than a problem, this cluster represents a strong baseline of user satisfaction that reflects the app's core strengths in UI design and content quality.

Themes: ui_design, content_quality, personalization, content_breadth

Excellent app for an already excellent news source. Good for a read anytime of the day.
New York Times · 5★

There's a reason why this app gets such good reviews. The content is varied and of quality, the navigation is easy, and the ads aren't intrusive, unlike other news apps. And it generally doesn't present a problem loading news or crashing. T…
New York Times · 5★

Users overwhelmingly express strong appreciation for the NYT's high-quality, fact-checked, and well-written journalism, often citing it as a trusted source in an era of misinformation. Reviews frequently highlight specific articles as enlightening, important, or beautifully written, and praise the breadth of coverage across news, culture, and lifestyle. This cluster reflects users who are satisfied subscribers reinforcing the value of quality journalism rather than raising a complaint.

Themes: content_quality, content_breadth, price_subscription, audio_podcasts

This is a well-written and informative article. I enjoyed it.
New York Times · 5★

An amazing article that resonates even in today's "open" society.
New York Times · 5★

Users report being trapped in subscriptions they cannot easily cancel, facing hidden charges, unexpected renewals, and deliberately obstructed cancellation flows that require phone calls or chat agents rather than a simple in-app option. Many subscribers also find the app fails to recognize their existing paid subscription, prompting repeated upsell prompts or locking them out of content they've already paid for. These practices feel deliberately deceptive and have driven many long-term NYT readers to cancel entirely and warn others away.

Themes: price_subscription, login_account, reliability_crashes, ads

I wish I could pay them. But the app is horrendous. It’s as if they hired some school kids to develop it. 1. The subscription prices shown in the website and the app are different. 2. Can’t read articles as soon as you unsubscribe, eve…
New York Times · 3★

I have a subscription but the app only gives you a choice to buy another subscription it does not let me log on to my account with my subscription. There is zero option for you to log on to the account. Absolutely ridiculous. I'm not paying…
New York Times · 1★

Paying subscribers are frustrated by the high volume of intrusive ads — including full-screen takeovers, autoplay video ads, and ads inserted every few paragraphs — that appear even after paying a premium subscription fee. Users feel this violates the implicit promise of a subscription model and cheapens the NYT brand compared to competitors. The combination of a high subscription price and an ad-heavy experience is seen as a double-charge that drives users away from the app.

Themes: ads, price_subscription, content_quality, ui_design

I’m a paid subscriber and yet I still need to deal with ads. It’s disappointing. I also subscribe to a UK newspaper that is ad-free with my subscription.
New York Times · 4★

For someone who is a paying subscriber, the amount of ads that are displayed whilst scrolling down each article is intrusive and cheapens the NY Times brand. Moreover, it is frustrating that as a paying customer I am still bombarded with so…
New York Times · 2★

Users report that the NYT app becomes completely unusable after updates, freezing on launch, crashing mid-article, or displaying blank screens with no way to recover. The problem persists for weeks or months without a fix, despite reinstalling the app or contacting support. Because users are paying subscribers, the inability to access content they're paying for makes this especially frustrating and frequently leads to threats of cancellation.

Themes: reliability_crashes, speed_performance, price_subscription, login_account

The app has begun to freeze. Usually closing the app works to restore functionality but now it just refuses to work. Will have to cancel subscription if this isn’t fixed.
New York Times · 2★

Recently the app freezes upon opening and I can’t navigate to different sections. It takes quite a lot of opening/closing/waiting to get it working. I always keep my system and app updated but it makes no difference.
New York Times · 2★

Users consistently report that recent updates have caused severe performance degradation, including extremely long load times (often 30+ seconds), stuttering or unresponsive scrolling, and frequent freezes that make the app nearly unusable. The problem appears to have worsened progressively over the past year, with many long-time subscribers explicitly threatening to cancel their subscriptions if it is not fixed. This is particularly frustrating for paying NYT subscribers who rely on the app for daily news consumption.

Themes: speed_performance, reliability_crashes, price_subscription, ui_design

The recent updates has ruined the app, it takes ages to load the page. I thought they would fix that in the coming update and that has not happened. I am thinking of cancelling subscription now.
New York Times · 1★

Still slower than the website - the app takes forever to load perhaps because it's chewing through over half a gigabyte of user data (at least on my phone which has plenty of unused storage). While random refreshes seem to be less of an iss…
New York Times · 2★

Users across the political spectrum accuse the NYT of abandoning journalistic neutrality, blending opinion with news reporting, and selectively covering or omitting major stories in ways that reflect ideological bias. Long-time subscribers frequently cite this as the reason they are canceling or considering canceling their subscriptions. This is particularly damaging for the NYT because its brand identity rests on being a trusted, authoritative news source, and users feel that promise is being broken.

Themes: content_quality, content_breadth, price_subscription

NYT think they’re all that but the reporting is like melba toast. The ads are infuriating since I’m a paying subscriber. Hard pass after my sub runs out.
New York Times · 1★

The New York Times was once a reliable source for news. While I thoroughly enjoy the recipes and many other sections, the editors have clearly lost their way. They live in fear of our president and soft pedal everything that his administrat…
New York Times · 3★

Users consistently praise NYT's journalism but criticize the app itself for crashes, slow loading, unnecessary reloads mid-article, and clunky navigation (e.g., missing dark mode, hard-to-tap back buttons, broken save function). The recurring pattern is a clear split between high content satisfaction and low app quality satisfaction. This matters because technical frustrations actively undermine engagement with content users are paying a premium subscription to access.

Themes: reliability_crashes, ui_design, speed_performance, content_quality

The playing of article-imbedded videos is a little clunky, and I’d love to have a “dark version” of the app, as reading back against white can be straining over time, given the amount of reading I do on your app! Otherwise, an enjoyable app…
New York Times · 4★

Content wise, very good. But the latest update has made the ‘save article’ function not available when I am scrolling. The app was much better with the save function in the top right corner of the screen. Please fix this for better user e…
New York Times · 3★

Users are frustrated that the NYT app lacks a dark mode option, making it harsh on the eyes especially during nighttime or early-morning reading. This is a recurring, long-standing complaint that users say is unacceptable for a major app with millions of paying subscribers, particularly when competitors and even other NYT regional apps already offer the feature. Many reviewers explicitly threaten to cancel their subscriptions or switch to rival news apps until dark mode is implemented.

Themes: ui_design, personalization, reliability_crashes, price_subscription

I enjoy this app. The UI is great, it is easy and pleasant to look at different articles and save them for future reading. There is, however, one big problem: no dark mode. How this feature is missing to this day astounds me. The bright wh…
New York Times · 3★

Please implement dark mode. If the NYT China app has it, why hasn’t this? And please follow users’ iOS subtitle appearance instead of having your own.
New York Times · 1★

Users frequently criticize the NYT app for leaning too far left and failing to present balanced, objective reporting across the political spectrum. Many reviewers note that important stories are missing, coverage feels repetitive or politically slanted, and they must supplement with other sources to get a full picture. This matters especially to NYT subscribers who expect the paper of record to deliver comprehensive, unbiased journalism.

Themes: content_quality, content_breadth, price_subscription, personalization

The news of what is going on is the content.
New York Times · 5★

Only headlines are free. They ask for a subscription upon opening major daily news… They miss some major news too…
New York Times · 2★

Users across the political spectrum accuse the NYT of biased, slanted, or agenda-driven journalism rather than neutral, fact-based reporting. Complaints range from left-leaning users who feel the paper 'sanewashes' authoritarian behavior and under-covers humanitarian crises, to right-leaning users who see the paper as excessively liberal and anti-Trump. This perceived loss of journalistic integrity is a primary driver of subscription cancellations and deep distrust in the publication.

Themes: content_quality, content_breadth, price_subscription

This is not the time for “both sides”. The most powerful, nuclear-armed up the wazoo country might elect a convicted felon, molester, malignant narcissist. Innocently part due to the “sane washing” that the NYT and other main stream news …
New York Times · 2★

I notice that you distinguish between ‘news’ and ‘opinion’. It seems forced, bizarre, silly. We have a deranged psychopath as president. It is a fact and should be presented as such. Report it.
New York Times · 3★