What every news app's users are talking about.

Across nearly every major news app, users report that successive updates have made previously functional apps increasingly difficult or impossible to use, citing crashes, broken navigation, poor UI redesigns, and content loading failures. This pattern is especially damaging in the news category because users rely on these apps daily for timely information, and frustration with the app directly undermines trust in the publication itself. The complaints span technical reliability issues (freezing, crashing, articles not loading) and design regressions (confusing layouts, lost features, poor navigation), with many users ultimately uninstalling apps they had used for years.

Themes: reliability_crashes, ui_design, speed_performance, price_subscription

Two serious issues. First, long adds with no clear way to leave pop up randomly. Second, several articles link to Fox Weather. That’s good, but when exiting, Fox News is now at or near the top, and the previous place in the app is down …
Fox News · 3★

This app is by far the worst news app I use. I can’t read the articles because by scrolling through, I open a linked page pretty much every time I touch the screen. This is very annoying.
CNN · 1★

Across competing news apps, a dominant cluster of users explicitly praise the quality, accuracy, and perceived impartiality of journalism as their primary reason for satisfaction. Reviewers consistently highlight terms like 'unbiased,' 'reliable,' 'well-written,' and 'trustworthy' as differentiating virtues in an era of misinformation. This pattern spans outlets with very different editorial identities—AP, Reuters, BBC, Guardian, NYT, WSJ—suggesting users across the category are actively seeking and rewarding credibility and journalistic integrity.

Themes: content_quality, content_breadth, price_subscription, audio_podcasts

Excellent coverage and a reliable news source.
The Guardian · 5★

Good content, honest news, reports on many subjects.
CNN · 4★

Across major news publishers, users consistently praise the combination of clean UI design, high-quality journalism, and smooth app performance as a unified positive experience. Reviews frequently highlight ease of navigation, readable layouts, and reliable content updates as core reasons for satisfaction. This pattern spans premium and free outlets alike, suggesting that when news apps get the basics right—good design paired with credible content—users respond with strong endorsements.

Themes: ui_design, content_quality, speed_performance, ads

This app is great for staying up to date with news both globally and at home. I’ve been a frequent user for several years and the quality of journalism displayed is top-notch. The articles are sufficiently developed and concise and reliable…
The Guardian · 5★

Great app with well articulated news articles
The Guardian · 5★

Users across virtually every major news app express deep frustration that outlets they once trusted for neutral, fact-based reporting have become politically slanted — whether left or right. This manifests as accusations of propaganda, agenda-driven framing, and one-sided storytelling, leading users to uninstall apps and seek alternatives. The pattern is category-wide, affecting legacy wire services, broadcasters, and opinion-heavy outlets alike, reflecting a broad crisis of credibility in digital news.

Themes: content_quality, content_breadth, personalization, price_subscription

If you’re looking for a credible news source with little bias... you’ve come to the wrong place. The obscene amount of bias from them is concerning and sometimes it seems as if they are pushing their opinions, rather than the actual news.
Fox News · 1★

Until somewhat recently this was a go-to news app. They claim right up front to have “unbiased” coverage. This is a laughable claim. While they do report facts they wrap them with all sorts of slants conveying that bias. The only el…
Reuters · 1★

Across virtually every major news app in this category, users report that recent updates have caused the app to crash, freeze, or fail to load entirely on launch, rendering subscriptions worthless. The pattern is strikingly consistent: a previously functional app becomes unusable immediately after an update, with reinstallation rarely resolving the issue. Users across NYT, Bloomberg, Reuters, Guardian, CNN, Fox, WSJ, BBC, and AP all describe the same core failure, suggesting systemic quality-control gaps in how news apps ship updates.

Themes: reliability_crashes, speed_performance, price_subscription

Recently the app freezes upon opening and I can’t navigate to different sections. It takes quite a lot of opening/closing/waiting to get it working. I always keep my system and app updated but it makes no difference.
New York Times · 2★

The app has begun to freeze. Usually closing the app works to restore functionality but now it just refuses to work. Will have to cancel subscription if this isn’t fixed.
New York Times · 2★

Across major news apps, users are frustrated by paywalls that block content even for paying subscribers, compounded by persistent login failures, forced account creation, and difficulty cancelling subscriptions. This pattern reflects a category-wide tension between publishers monetising content and users expecting seamless, reliable access once they have paid. It manifests as repeated sign-out loops, authentication bugs, mismatched subscription states, and opaque cancellation processes that erode trust and drive uninstalls.

Themes: price_subscription, login_account, reliability_crashes, personalization

I’ve been using this app for years. Now they want to have you pay for a subscription when everything else is expensive. No thanks. I am deleting now.
CNN · 1★

This app has horrible customer service and glitches with its subscription process. I’m a paying subscriber and they’ve been blocking me with paywalls while they still charge me. Customer support, when you can reach them, just says it’s my p…
Wall Street Journal · 1★

Across major news apps, users consistently report that significant UI redesigns or forced updates have degraded previously well-regarded experiences, making apps harder to navigate, less customisable, and visually worse. This pattern appears prominently across Bloomberg, Guardian, BBC, Reuters, AP, and WSJ, with users explicitly comparing the new version unfavourably to the old and threatening or completing subscription cancellations. The frustration is compounded by the involuntary nature of updates, leaving users with no way to revert to the version they preferred.

Themes: ui_design, reliability_crashes, personalization, price_subscription

Latest software update is a travesty. If you like paying for having to every day scroll past dead space, “show” buttons for the content you don’t want, big blocks of “tip us off” and lots of content in the past you could easily hide then t…
The Guardian · 1★

This app went from really good to really bad in one upgrade cycle :(. The last version was 100 times better w lots of content and it was easy navigate.
Bloomberg · 1★

Across virtually every major news app, users report that aggressive, excessive advertising has made apps frustrating or unusable — including full-screen takeovers, auto-playing video ads with sound, and ads that shift page content mid-scroll. This problem is especially acute because it affects both free and paid subscribers alike, eroding trust and driving users to uninstall or seek alternatives. The pattern is consistent across Fox, Reuters, NYT, BBC, Guardian, WSJ, CNN, and AP, suggesting an industry-wide monetization strategy that has crossed a threshold of user tolerance.

Themes: ads, price_subscription, reliability_crashes, ui_design

I’m about to delete this app from my phone. I am so frustrated with the way that ads are constantly popping up when I am simply trying to scroll through the headlines. It is excessive and hugely distracting.
Fox News · 1★

I’ve noticed a huge uptick of pop up ads on the app where you have to wait until the x pops up to exit. This makes me go elsewhere for the story because I can’t stand having ads thrown at me everywhere I turn. Just stop and be a news app.
Fox News · 1★

Across competing news apps, a large segment of users explicitly praise the quality, accuracy, balance, and depth of journalism as their primary reason for loyalty. Reviewers consistently highlight trustworthiness, well-researched reporting, and breadth of coverage as rare and precious qualities in today's media landscape. This pattern spans premium outlets like NYT and WSJ as well as free-access sources like the Guardian and BBC, suggesting users across the category are actively seeking and rewarding credible, substantive journalism.

Themes: content_quality, content_breadth, price_subscription, personalization

I cannot imagine a day without checking the Guardian— to learn, think about and apply the information I have gained. The quality of journalism not only reports current events, it lays out a clear format on which the reader garners a larger …
The Guardian · 5★

The guardian is where I go to learn about what is happening, knowing that it is the most unbiased journalism on offer. There are brilliant writers who write incisive and often hilarious perspectives. Reading it I feel grateful and also a li…
The Guardian · 5★

Across major news apps, users consistently report that video playback is unreliable — freezing, crashing, failing to load, or breaking down at ad transitions. This problem is especially frustrating for paying subscribers who expect a functional live-streaming experience. The pattern spans Fox, CNN, Bloomberg, Reuters, BBC, and others, suggesting a category-wide failure to maintain stable video infrastructure on mobile and connected TV platforms.

Themes: reliability_crashes, ads, speed_performance, price_subscription

Come on, CNN. There’s no excuse for a news organization at your level to have such a glitchy live video player. The video often freezes and won’t play when flipping the phone to full screen (horizontal) viewing. It also freezes up other tim…
CNN · 1★

App automatically closes itself in the middle of reading an article.³³ Keeps saying "unable to connect". Each article has a commercial that's longer than the article. It forces you to have to sit through a 30-second advertising clip just to…
Fox News · 1★

Across news apps, users are expressing strong frustration and betrayal as previously free content moves behind subscription paywalls, prompting mass uninstalls and migration to competing free sources. Long-time loyal users feel especially aggrieved, citing years of free access as an implicit contract now broken. The pattern manifests as 1-star reviews paired with explicit statements of app deletion and switching to rival news outlets.

Themes: price_subscription, ads, content_breadth, content_quality

I used to use the CNN app all the time but now they want me to get a subscription to see the news. I am glad there are other news outlets to use that won’t charge me. Good bye CNN you lost another long time follower. I won’t even watch yo…
CNN · 1★

I won’t pay for the App simply because the network as a whole has turned its back on doing news. We have horrors going on in the streets w ice. And wars that are started by fascist around the world. And CNN spends half their time reporting …
CNN · 1★

Users across financial news apps, overwhelmingly Bloomberg, report that major app updates have stripped away core functionality—particularly watchlist management, portfolio tracking, and data customization—replacing polished, long-trusted interfaces with inferior redesigns. This pattern triggers mass user defection to competitors like Yahoo Finance and generates intense backlash, with longtime users of 3–5+ years abandoning the app entirely. The frustration is compounded when developers force the new version by disabling the old one, leaving users with no recourse and eroding brand trust built over years.

Themes: content_breadth, ui_design, price_subscription, reliability_crashes

Terrible update, I want the old Bloomberg this one sucks! Probably deleting the app as soon as I find a better way to track my stocks. Somebody obviously wasn't thinking when they did this upgrade! Anyway to go back to the older style??
Bloomberg · 4★

Can I go back to the old version?? I cannot believe how Bloomberg has destroyed what was a really useful app! My shares Watchlist was so easy to follow, now it's a mess and I still can't find how to get the individual valuations of my share…
Bloomberg · 1★

International users of BBC Sounds were forcibly migrated to the main BBC News app after BBC Sounds was restricted to UK-only access, resulting in widespread anger over dramatically reduced audio content, a confusing UI not designed for radio or podcast listening, and loss of features like catch-up, favourites, and sleep timers. This pattern reflects a category-wide frustration when a dedicated, well-loved audio/media app is replaced or consolidated into a general-purpose news app without equivalent functionality. Users across the cluster overwhelmingly rate the replacement experience as inferior and express willingness to pay a subscription rather than lose access.

Themes: audio_podcasts, ui_design, content_breadth, price_subscription

This app is terrible. BBC blocked BBC Sounds app outside of UK directing them to use this app. But it only has World Service and Radio 4. Truly terrible user experience
BBC News · 1★

terrible app for listening to radio... you have removed bbc sounds from me, and literally drove away an avid listener. to Global radio and Itunes. I think your decision is suicidal for the BBC
BBC News · 1★

Users across news apps consistently praise outlets they perceive as delivering factual, unbiased, and well-researched reporting in an era of misinformation and partisan media. This trust in editorial integrity is a primary driver of loyalty, subscription willingness, and daily engagement. The pattern manifests as readers explicitly contrasting their preferred source against 'fake news' or corporate-owned media, and citing journalistic quality as justification for financial support.

Themes: content_quality, content_breadth, price_subscription, personalization

The Guardian is an extremely well written, thought provoking source for news. It’s of a more liberal perspective and I do not always agree with every editorial position, but it’s a go to in this world of the endless news cycle.
The Guardian · 5★

The Guardian is my ‘go to’ reliable trusted daily news service. It’s stories are unbiased, comprehensive and knowledgeable. Thanks to the professional efforts of the journalists and editors that make it happen!
The Guardian · 5★