What Wall Street Journal users are talking about.

Long-time WSJ loyalists who value the journalism but feel cheated by a broken, regressing app that forces repeated logins, crashes constantly, and fails to deliver the content they pay a premium for. They are increasingly threatening to cancel or have already switched to the browser as a workaround.

Keywords: buggy, freezing, sign in, recent update, paid subscriber, articles won't load

Paid subscriber here. The news is great, but this app is so buggy that it is difficult to use. Lately, about 1/3 to 1/2 of the articles won't open when clicked. The only solution is to click "share", then "copy link" then past into a browser to read the article. Then of the artic…

Paying customers who find themselves locked out of content they've purchased while simultaneously unable to escape the subscription through any reasonable digital means. They feel deliberately ensnared by dark patterns — easy sign-up, near-impossible cancellation — and view this as a fundamental betrayal of trust by a legacy brand.

Keywords: can't cancel, paywall, already subscribed, login loop, phone only, unsubscribe

The app (and WSJ itself) is great, but I was extremely frustrated by the way this company manipulates customers, making it difficult to cancel a subscription. Of course they make it as simple as clicking a button on their website to sign up for the subscription (and to hand over …

A loyal WSJ subscriber who is furious that repeated app updates have made the product increasingly unstable and unusable, feeling that paying a premium price entitles them to basic functionality. They are driven by a sense of betrayal — they value the content but are being failed by poor engineering.

Keywords: freezing, crashing, unusable, buggy, recent update, subscription

Such an embarrassing tech product for a great news org. Time to step up the engineering quality people!!!!!!!!! Previous Review: Amazingly, this app continues to get worse! I didn't think it was possible, but it is.

Long-time paying subscribers who feel the WSJ has abandoned journalistic neutrality and credibility, betraying the trust and premium price they invested in it. Their frustration is dual: the editorial content feels partisan and unreliable, and the app's technical failures compound the sense that the publication no longer respects its audience.

Keywords: biased, propaganda, journalistic integrity, cancelling subscription, unbiased reporting, right-wing

I feel like the WSJ has been turning into a partisan tabloid. I find myself frequently aggravated by it and its loss of journalistic integrity. I am considering cancelling my digital subscription and relying upon news aggregators such as Ground News as my starting points for news…

Long-time WSJ fans who value the journalism highly but are consistently frustrated by app instability, login issues, and a degraded reading experience that feels unworthy of a premium subscription. They benchmark the WSJ app unfavorably against competitors like the NYT and The Economist.

Keywords: buggy, login, freezes, scrolling, paid subscriber, browser

5 stars for content. 3 stars for the app itself. Search feature is poor (it often misses articles I know exist). Forgets my username and password sometimes. Update (9-1-24). Still 5 stars for journalism. 1 star for the app. Quite a few articles refuse to open. Some that open can'…

Long-time WSJ readers who deeply value the journalism but are increasingly frustrated by recurring, unresolved technical bugs that degrade their daily reading experience. They feel the app's instability is unworthy of a premium publication they trust and pay for.

Keywords: scrolling, buggy, glitch, crashes, update broke, re-login

I read the Journal every day, making it my primary source for news which I've trusted for decades. I switched from newsprint to the app maybe 15 years ago, preferring its portability and searchability. The "Define" function is great, since every issue has a word or two I don't kn…

A news consumer who deeply values balanced, unbiased, and well-researched reporting, and sees the WSJ as a trustworthy antidote to polarized mainstream media. They are driven by a desire for substantive, intellectually engaging content that informs rather than dictates opinion.

Keywords: unbiased, balanced reporting, well-written, in-depth, trustworthy, objective

This newspaper provides information that doesn't tell you what to think; instead it provides information that allows you to think and form your own opinions. I think it's one of the best in the world.

A discerning, often globally-minded reader who values rigorous, unbiased reporting above all else and sees the WSJ as a rare bastion of credible journalism in a chaotic media landscape. They are loyal subscribers who appreciate both the editorial standards and the app's clean, functional design.

Keywords: credible, balanced, unbiased, high quality, top-notch, journalism

wsj in one of the few credible /honest newspapers that remain. It is sad that it has come to this in the US. WSJ news is reported objectively and opinions are left in editorial section. the online app is great. it allows you experience reading a hard copy with the convenience of …

A subscriber who values premium, well-crafted journalism and sees the WSJ app as a worthy digital extension of a trusted print institution. They are driven by a desire for credible, unbiased reporting delivered through a clean, intuitive interface.

Keywords: quality journalism, easy to navigate, well designed, content, intuitive, credible

After relying on the broader internet for news from various sources for years, it's refreshing to read high-quality content again.

A loyal, paying WSJ reader who genuinely values the journalism and content quality but is repeatedly frustrated by small but persistent app reliability and usability issues that undercut an otherwise premium experience. They feel the app's technical shortcomings are unworthy of a publication they respect and trust.

Keywords: save articles, sign in, offline, web view, scrolls back to top, load

Refreshingly traditional journalism where other outlets have become too activist. Technically the app is pretty good though it has been making me sign in every day lately. Hogs storage. Often just opens a browser view, not a seamless native app experience.