What BBC News users are talking about.

Long-time BBC News app users who feel a once-beloved, best-in-class app has been systematically destroyed by a series of misguided updates, stripping away personalisation, offline access, and usability in favour of forced logins, ads, and subscriptions. They are driven by a deep sense of loss and frustration that a trusted daily ritual has been ruined.

Keywords: used to be great, new update, crashes, forced login, personalisation gone, step backwards

This was my favorite news app for over a decade. It's where I went to get my my unbiased US news. As others have stated, the major overhaul to this app has been overwhelmingly terrible. Articles are more difficult to find, the app constantly crashes, and the design layout is terr…

International listeners and British expats who relied on BBC Sounds for radio, podcasts, and drama, and feel betrayed by its geo-blocked removal with no adequate replacement. They are united by grief over lost access and frustration that the BBC offers no subscription option to compensate.

Keywords: bbc sounds, outside the uk, expat, geo-blocking, subscription, radio 4

I am very disappointed with the coming closure of the BBC Sounds app for access outside of the UK, the general BBC app is a very very poor substitute. it appears only to offer real time access to the World Service, so it will no longer be possible to catch up on programs I may ha…

Long-term BBC users who feel betrayed by what they perceive as a decline in journalistic impartiality and integrity, often citing 10–20 years of trust now shattered by perceived bias and paywalls. They mourn the BBC they grew up with and feel a deep sense of personal loss at its perceived corruption.

Keywords: biased, unbiased, paywall, trusted for years, narrative, impartial

With all of the political upheaval in this world the BBC World News was the ONE place I could count on for fact based, true journalism. Now that is all blocked behind a pay wall. You can receive breaking news updates, however when you open them in app you are asked to subscribe t…

International and UK listeners forcibly migrated from BBC Sounds who experience the BBC News app as a catastrophic downgrade, feeling locked out of the audio content and intuitive experience they relied on. Their frustration is driven by a sense of betrayal — a beloved, functional product was taken away and replaced with something they see as broken and inferior.

Keywords: bbc sounds, replacement, podcasts, radio stations, outside uk, crashes

A real pain to use. I'm only interested in podcasts but they're hidden behind two menu clicks. When you switch out of the app it has to relaunch. There's no option to cast podcasts, meaning that I have to use headphones or carry my phone around with me. And it doesn't remember an…

A long-time BBC devotee who still trusts the brand's journalism but is increasingly frustrated by app degradation, feature regressions, and declining content quality. They stay out of loyalty but feel the BBC is squandering its reputation through complacency.

Keywords: used to be, deteriorated, dumbed down, bring back, complacent, quality reporting

I used to be a huge fan of BBC News. Unfortunately the quality of reporting has really deteriorated as articles are now being dumbed down for the readership. If you want quality reporting, look elsewhere.

A long-time BBC News fan who still trusts the journalism but is increasingly frustrated by app degradation, dumbed-down content, and missing customisation features. They occupy a resigned middle ground — too loyal to leave, too disappointed to praise.

Keywords: used to be, dumbed down, customise, cluttered, portrait mode, notifications

I used to be a huge fan of BBC News. Unfortunately the quality of reporting has really deteriorated as articles are now being dumbed down for the readership. If you want quality reporting, look elsewhere.

A devoted BBC News user who values trustworthy, unbiased, and comprehensive world coverage above all else, often explicitly contrasting it favourably against other news sources. They see the app as an indispensable daily habit for staying informed about both local and international events.

Keywords: unbiased, reliable, world news, trustworthy, comprehensive, factual

I really appreciate having a news source that isn't censored or biased for US and foreign news coverage. For me, this is one of the most comprehensive and reliable news broadcasters that I have at my disposal.

These users see the BBC as a rare bastion of verified, unbiased journalism in a world drowning in misinformation and partisan media. Their loyalty is ideological as much as practical — they trust the BBC precisely because it is publicly funded, editorially independent, and accountable.

Keywords: unbiased, trustworthy, impartial, verified, no adverts, misinformation

No news source is as unbiased as the BBC. It's not perfect, but it might be the best hope Britain has against the crisis of misinformation the world is going through.

A dedicated BBC News fan who genuinely loves the app and trusts the BBC brand, but feels compelled to flag specific usability gaps or missing features that hold it back from perfection. They engage constructively, framing criticism as suggestions rather than complaints.

Keywords: love the app, improvement, zoom in, ads, notifications, old version

The BBC is one of the greatest institutions in the world. The content of this app is first class. The only gripe I have is why oh why can't I click on images to zoom in. I have poor eyesight and I means I need to go to find the same article on the web to zoom images. This isn't f…

A passionate, long-term BBC supporter who sees the corporation as an indispensable national treasure worth defending against political and commercial threats. They value impartiality, quality journalism, and the licence fee model, while occasionally noting specific editorial missteps.

Keywords: licence fee, impartial, national treasure, balanced reporting, independent, quality

The BBC is a corporation envied by people all over the world. The licence fee is worth every penny and provides excellent value for money. It is a national treasure which needs protection from government meddling and nefarious intent.